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RTO Policy

RTO Policy (Returned to Origin / Undelivered Shipment):


RTO can happen in following of the cases:

  1. Buyer refuses to accept the shipment
  2. Delivery address provided by the buyer is not found / closed and buyer is not reachable over the phone
  3. Due to uncertain events or policies / rules / laws imposed by Government which can impact deliveries in certain pin codes
  4. RTO shipment will be delivered to the Seller within 15 days from the date it has been updated as RTO on our platform.

    5. In case, if there is any delay due to some uncertain events or policies / rules / laws imposed by Government, Checkers India Technology Team will communicate the same to Seller along with the updated timelines for RTO delivery

  5. Seller or Seller’s representative has to put the sign & seal of their company on the POD i.e. Proof of Delivery.
  6. If RTO shipment is found to be damaged or tampered, then remarks on the POD are mandatory mentioning distinctly about the specific damage 
    Concern to be raised at d2c@excess2sell.com and share the images & videos of damages via email
  7. Our return teams will get in touch with you to resolve the concerns and disputes raised at the earliest
  8. As a Seller, you have to accept the delivery of RTO. In case, if Seller refuse to take the RTO delivery, in such cases the Seller’s account will be kept on hold and no transactions will be authorized till the times issue gets resolved. Appropriate action will be taken for the same.

RVP Policy (Reverse Pickup):


  1. Buyer can raise a return request with respect to any of the following cases:
    1. Buyer can raise a return request with respect to any of the following cases:
    2. Warranty issues

    Please note: In case of warranty issues, Checkers India Technology Team will communicate with the Brand or Seller and try to get the warranty updated. In case, if it does not get updated then appropriate solution will be provided to the Buyer.

  2. Buyer has to raise a return request within 2 days in case of damage to the outer box and within 15 days in case of physical damage to the product from the date of delivery of shipment.
  3. Buyer has to contact Brand service center for DOA (Dead on Arrival) or any other functionality / technical issues.
  4. Buyer has to provide sufficient documents / proofs / evidences and as per the Checkers India Technology guidelines while raising a return:
    1. Clear images of all sides of outer box before unboxing and of a product (all sides) after unboxing and a video / CCTV footage while unboxing the product.:
    2. Video needs to be captured from all the sides of the product
    3. Issue / damage observed by the Buyer on the product needs to be captured clearly in images and video
    4. MRP label needs to be clearly visible
    5. AWB no should be clearly visible
    6. Product details (Brand, model no, Invoice no, Seller Name on platform on whom order was placed)
  5. Buyer has to mail the return details along with all evidences / documents at d2c@excess2sell.com
  6. Checkers India Technology Team will check all the details and will verify with the Seller and the same will be communicated whether the return request is approved or rejected as per T&Cs
  7. In case of approval, refund or replacement will be initiated to the buyer
  8. Seller has to provide sufficient documents / proofs for RVP disputes within 2 days from the date of receipt i.e.
    1. Clear images and CCTV footage or video while packing the material
    2. All sides of the box and product needs to be clearly visible in images and video
    3. MRP label needs to be clearly visible
    4. Remarks to be mentioned on POD
    5. Issue / damage observed by Seller in the returned product
  9. Checkers India Technology Team will check the dispute details and will communicate the same to Seller whether the dispute request is approved or rejected. For rejected RVP disputes, Seller has to bear the logistics expenses for the return
  10. In case of product damage or lost in transit, it shall be Checkers India Technology sole responsibility to settle the amount either to Seller or Buyer as per invoice value. This will be applicable if both Seller & Buyer has provided sufficient documents / evidences and as per the Checkers India Technology guidelines.